Onebed

We apologize for any inconvenience caused by the change in our sale. Sales are influenced by customer demand and our marketing team's assessment of their performance. As a result, sales may end at any time based on these evaluations.

Our next major sale is the Boxing Day Sale. Our Marketing Team is working on incorporating it soon. Stay tuned for updates!

The current Black Friday sale has been extended due to high customer demand. However, there is no definite end date, and the sale can be stopped at any time by our Marketing Team. We encourage you to take advantage of the sale while it lasts.

Yes, our referral system allows customers to refer friends. The referrer receives a $50 rebate, and the referred friend gets a $50 discount. However, this is currently not active as most customers prefer our existing sales and promotions.

Yes, shipping to rural areas incurs an additional delivery fee. This fee is not included in the purchase price and will be charged after you place your order. You must approve this fee before shipping proceeds.

Shipping fees are calculated by our courier after we receive and book your order. The courier assesses the total delivery fee based on your location.

Delivery times vary based on the item and your location. For local deliveries, it typically takes 5-8 days, while Australia Post deliveries usually arrive within a week. For specific delivery times, please provide your suburb and postcode.

Yes, for local deliveries, you can request a future delivery date during checkout in the Shipping Instructions tab. Please note that couriers do not deliver on weekends or public holidays.

Our Bookings team may call to confirm your availability for delivery. If you miss the call, ensure someone is available to receive the package as local couriers offer only one free delivery attempt with no redelivery options.

No, we currently only ship within Australia. If you need to ship overseas, you can have the mattress delivered to an Australian address and make separate arrangements to courier it abroad.

Yes, you can request to hold your shipment for up to one month by indicating your preferred date in the Shipping Instructions tab during checkout.

We ship all items at the same time using the same courier. However, they may arrive separately during transit. Tracking details will be provided for monitoring.

We offer three types of mattresses:

• Essential 8": 20cm thick with Davina foam and high-density base foam.
• Original 10": 25cm thick with interchangeable Dunlop latex, blue memory foam, and high-density base foam.
• X 12": 30cm thick hybrid mattress combining Davina foam, cooling gel memory foam, charcoal-infused memory foam, pocket springs, and high-density base foam.

Yes, our mattresses are designed with OEKO-TEX and CertiPUR-US certifications, ensuring they are free from harmful chemicals and are hypoallergenic.

No, our mattresses are not treated with any fire retardants. However, the materials used do not aggravate flames.

Our mattresses are designed with smooth surfaces that prevent dust mites from burrowing and proliferating. Regular vacuuming and washing the removable cover help maintain hygiene.

• Essential 8": Davina foam and high-density polyurethane foam.
• Original 10": Dunlop latex, blue memory foam, and high-density polyurethane foam.
• X 12": Davina foam, cooling gel memory foam, charcoal-infused memory foam, pocket springs, and high-density polyurethane foam.

Removable Cover: Machine washable. Use a gentle cycle with cold water and mild detergent. Line dry for best results.
Inner Cover: Spot clean with a damp cloth and ensure it is completely dry to prevent mold growth.

Original 10": Yes, as long as the Dunlop latex is the top layer.
X 12": Not recommended as it may soften the foam over time. If used, place a thicker layer between the blanket and mattress.
Mattress Topper: Not recommended directly on the topper. If used, place a thicker layer in between.

Yes, all our mattresses come with a 125-night trial. You can return the mattress within this period if it does not meet your expectations.

Each mattress comes with a removable and washable polyester viscose blend cover.

The Onebed Topper is a 2" Davina foam topper that enhances your sleep experience by providing additional comfort and support without retaining heat.

Yes, the topper has a removable cover that can be machine washed. Use a gentle cycle with cold water and mild detergent. Tumble dry on low or line dry.

Yes, the topper is compatible with our bed frames and other standard bed frames. It has rubber grips to prevent excessive movement.

Yes, it is suitable for use with electric bed frames. However, ensure that it does not shift by using snug-fitting sheets.

There is no specific weight rating for the topper as it is designed to supplement an existing mattress, which provides the primary support.

No, only mattresses are covered by the 125-night trial. The topper cannot be returned for a refund or replacement once delivered.

We offer adjustable bed frames that can be set up independently or placed on an existing bed frame. They feature height-adjustable legs and remote-controlled adjustments for head and foot sections.

Each bed frame can hold up to 300kg, making it suitable for various mattress types and user weights.

Yes, bed frames are straightforward to assemble. However, due to their weight, it's recommended to have at least two people assist with the setup.

No, bed frames do not come with wheels. However, you can purchase caster wheels from hardware stores to attach to the legs if needed.

Yes, you can assemble the bed frame without the legs and place it directly on an existing sturdy bed frame or platform.

Minimal maintenance is needed. If the bed frame creaks, applying WD-40 can resolve the issue.

Yes, bed frames come with a limited 5-year warranty on the motor.

Yes, the bed frame comes with adjustable legs in different lengths (7.5cm and 15cm) that can be combined to achieve heights of 7.5cm, 15cm, 22.5cm, or 30cm.

The bed frame has USB ports, but they are not functional for charging devices.

1. Adjust the head and foot to your desired position.
2. Press and hold the FLAT button first, then press and hold the MEMORY button for 5 seconds until you hear two beeps.
3. To adjust a saved position, repeat the steps with the new position.

Yes, our split-king frames are designed to accommodate two long-single mattresses placed side by side to form a king-size bed.

We offer pillows with adjustable memory foam pieces, allowing you to customize the height by adding or removing foam.

No, only mattresses are covered by the 125-night trial. Pillows cannot be returned for a refund or replacement once delivered.

The mattress protector can be machine washed on a gentle or wool cycle with cold water and mild detergent. Line drying is recommended to prevent mildew.

Our sheets come in the following dimensions:

• King: 245x260cm
• Queen: 245x260cm
• Double: 230x260cm
• King Single: 200x260cm
• Single: 180x260cm

Yes, the closest alternative is the king-single size (107cm x 203cm) to fit long single mattresses (92cm x 203cm).

Our fitted sheets are made of 100% cotton sateen woven fabric, known for being silky smooth and buttery soft.

Yes, we offer weighted blankets in a single size (140x210cm) designed for single-person use. They provide a ‘hug-like’ effect through embedded glass beads for balanced pressure.

Our 125-night trial allows you to try our mattresses for up to 125 days. If you find the mattress unsuitable within this period, you can request a return for a full refund.

To request a return, please send an email to support@onebed.com.au with your order number and details. Our Returns team will evaluate and assist you accordingly.

No, only mattresses are covered by the 125-night trial. Other products, including toppers, pillows, and bed frames, cannot be returned for a refund or replacement once delivered.

Refunds are usually completed within 5 business days and are returned to the original payment method used during purchase.

We require the returned item to be received before processing a refund. If your shipment is marked as Return to Sender (RTS), please ensure it is completed before we can issue a refund.

If there are problems with your bed frame, please contact us so we can provide a solution. However, returns due to preference are not covered by our trial program.

Yes, we arrange all returns as donations to charities like Salvos. If donation pickup is not available in your area, we may offer alternative options or require your assistance in dropping off the items.

Select the PayPal option during checkout, choose to send money, and enter our PayPal ID: sales@onebed.com. Please send a screenshot of the transaction, and we will ship your order once the payment is confirmed.

You can pay the shipping fee via bank transfer. Please use the following details:

• Bank: Suncorp
• Account Name: Onebed Pty Ltd
• BSB: 484-799
• Account Number: 605982146

ZipPay: Up to $1,500 per transaction. Break down your cart if necessary.
AfterPay: Up to $2,000 per transaction. Break down your cart if needed.

Refunds will be issued to your AfterPay or ZipPay account, and they will process the refund to you directly.

Davina foam is our custom Polyurethane foam blend, designed for the Australian climate to provide a cool sleep. It mimics the feel of latex but is softer and springier, serving as a comfortable top layer.

We are not NDIS accredited or approved. However, some customers have successfully obtained reimbursements for purchases through NDIS.

Yes, our mattresses are ideal for children as they are OEKO-TEX and CertiPUR-US certified, ensuring no harmful chemicals are used. The firmness provides proper support for growing bones.

Our mattresses are not treated with anti-bacterial chemicals. However, the removable and washable covers help maintain cleanliness and hygiene.

Yes, our mattresses are designed to retain their shape without sagging or forming valleys over time. They are built with high-density support foam to ensure durability and longevity.

Original 10": You can adjust firmness by interchanging layers but do not need to rotate.
X 12": Designed as a one-way mattress; flipping is not recommended.
Essential 8": Not recommended to flip regularly as it is a one-way design.

For the Original 10", you can use stick-on Velcro or rubber non-skid mats between the layers to minimize movement.

Original 10": 25cm thick with interchangeable layers for adjustable firmness.
X 12": 30cm thick hybrid mattress with fixed layers combining foam and pocket springs for enhanced support.

• Single: 324 springs
• King Single: 435 springs
• Double: 513 springs
• Queen: 638 springs
• King: 783 springs

Yes, particularly the Original 10" mattress with its latex and cooling gel memory foam layers provides a cooler sleep experience.

We do not tolerate profanity or abusive messages. If this occurs, we will end the chat session or call and continue communication via email.

If there are any issues, please contact our support team via email. Ensure that returns are processed through approved channels to receive refunds.

No, all our products are exclusively sold online. We offer a 125-night trial period so you can try the mattress in the comfort of your own home.

Yes, with the appropriate tools, you can cut the mattresses to fit your space. However, doing so will void the trial and warranty period.

Our adjustable bed frames weigh over 100kg for the king size, so ensure your existing bed frame or platform can support this weight plus the mattress and occupants.

While our bed frames have USB ports, they are not functional for charging devices.

Replacement covers are available for $50, including shipping. For remote replacements, contact us via PayPal with a screenshot of your transaction.

When you refer a friend, they receive a $50 discount, and you receive a $50 rebate. However, this is less favorable compared to our current sales and promotions.

Please contact our support team via email with your order details, and we will assist you in processing a return or replacement under warranty.